How to Pay Your RBC Mortgage with Chexy
Quick Summary
Updating your RBC mortgage payment account typically involves an in-person visit to your local branch. Before your appointment, gather two pieces of government-issued identification, your RBC debit card, and your Chexy banking information.
Once your identity has been verified and any required authorization forms have been completed, your new banking information can be linked to your mortgage payments.
Because branch procedures may vary, it's recommended to call ahead and confirm the process before visiting.
Overview
Paying your mortgage is one of the largest recurring expenses for most Canadian homeowners.
If you have an RBC mortgage and want to start paying through Chexy, the first step is updating the bank account linked to your mortgage payments.
While some lenders allow homeowners to change their mortgage payment account online or over the phone, RBC may require you to complete the request in person at one of its branches.
Although this adds an extra step, the process is generally straightforward once you know what documents to bring and what to expect during your visit.
Whether you're switching bank accounts, moving your mortgage payments to Chexy to earn rewards, or simply updating your pre-authorized debit information, preparing in advance can help make the process much smoother.
This guide covers everything you need to know about updating your RBC mortgage payment account, including the documents you'll need, how the process works, what happens during your branch visit, common questions homeowners have, and practical tips to help avoid delays before your next mortgage payment.
Understanding the RBC Mortgage Payment Update Process
Your RBC mortgage payments are typically withdrawn automatically from the bank account you've authorized when you set up your mortgage. This is commonly done through a pre-authorized debit (PAD), which allows RBC to collect your mortgage payment on the scheduled due date each month.
If you decide to change the account used for these payments, you'll need to authorize RBC to update your banking information. This ensures future mortgage payments are withdrawn from the correct account and helps prevent missed or failed payments.
Unlike some mortgage lenders that allow banking information to be updated digitally, RBC may require homeowners to complete the request in person at a branch. Because procedures can vary depending on your mortgage type or branch location, it's always a good idea to confirm the current process before making the trip.
Updating your mortgage payment account well before your next payment date is also important. Leaving enough time for the request to be processed helps ensure your next mortgage payment is withdrawn from the correct account and reduces the risk of payment interruptions.
Before You Visit Your RBC Branch
Preparing before your appointment can make the process significantly easier. Having the correct documents ready not only helps your advisor complete the request more efficiently but can also prevent additional trips if further verification is required.
Before visiting your local RBC branch, take a few minutes to gather all the information you'll need.
Required Documents
You should bring:
- Two pieces of government-issued identification
- Your RBC debit card
- Your new banking information, including your Chexy direct debit details
Depending on your mortgage and the specific branch you're visiting, the advisor may ask you to verify your identity before making any changes to your mortgage payment account. Bringing all required documentation helps ensure the appointment can be completed during a single visit.
Why These Documents Are Required
Government-Issued Identification
RBC may ask you to provide two pieces of government-issued identification before updating the account linked to your mortgage. Identity verification is an important security measure that helps protect your mortgage from unauthorized changes.
Before heading to your appointment, confirm that your identification is valid and hasn't expired. Bringing the required identification can help avoid delays during your visit.
Your RBC Debit Card
Your RBC debit card may be used as part of the identity verification process. Having it with you allows the advisor to confirm your banking relationship and access the information needed to update your mortgage payment account.
If you've recently replaced your debit card or are unsure which card is linked to your accounts, consider confirming this before your appointment.
Your Chexy Banking Information
You'll also need the banking information for the account that will be used for your future mortgage payments.
Having your Chexy direct debit details available allows the advisor to accurately update the account associated with your mortgage. Before your appointment, double-check that all banking information is correct to help prevent delays or failed payments after the update has been processed.
Should You Call Before Visiting?
Yes.
Before heading to your branch, it's worth making a quick phone call to confirm the current process. While many homeowners may be required to complete the request in person, procedures can vary depending on your mortgage and branch location.
During your call, you may wish to ask:
- Whether an appointment is required.
- What identification you'll need to bring.
- Whether any additional documents are required for your specific mortgage.
- Approximately how long the appointment will take.
Confirming these details ahead of time can save you an unnecessary trip and help ensure you're fully prepared when you arrive.
How to Update Your RBC Mortgage Payment Account
Once you've gathered your documents and confirmed your branch's process, you're ready to update the bank account linked to your mortgage payments.
Although the appointment itself is generally straightforward, knowing what to expect beforehand can make the process feel much more seamless.
Step 1: Contact Your RBC Branch
Before visiting your local RBC branch, it's recommended to call ahead and confirm the current process for updating your mortgage payment account.
Depending on your mortgage and branch location, you may be required to complete the request in person. Calling ahead also gives you the opportunity to verify whether an appointment is recommended, what identification you'll need to bring, and whether any additional documentation is required.
Planning ahead can help you avoid unnecessary delays and ensure you have everything needed to complete the update during a single visit.
Step 2: Visit Your Branch
When you arrive at your appointment, let the advisor know you'd like to update the bank account used for your mortgage payments.
Before making any changes, the advisor will typically verify your identity to ensure they're authorized to access and modify your mortgage information.
During your appointment, you may be asked to:
- Present two pieces of government-issued identification.
- Verify your identity using your RBC debit card.
- Provide your new banking information, including your Chexy direct debit details.
- Review and sign an authorization form confirming the change.
Once your information has been verified and the required authorization has been completed, your new banking information can be linked to your mortgage.
If anything is unclear during the appointment, don't hesitate to ask questions before signing any documents. Confirming that your banking information has been entered correctly can help prevent delays or issues with future mortgage payments.
How Long Does the Process Take?
The length of your appointment can vary depending on your branch, appointment availability, and your specific mortgage.
While updating the account itself is generally a straightforward process, it's a good idea to leave yourself enough time before your next scheduled mortgage payment. This gives RBC sufficient time to process the change and helps ensure future payments are withdrawn from the correct account.
If your next mortgage payment is approaching, consider contacting your branch as early as possible to avoid any interruptions.
Tips Before Updating Your Mortgage Payment Account
Preparing ahead of time can help make your appointment faster and reduce the likelihood of needing to return to the branch.
1. Call Ahead Before Visiting
Procedures can vary between branches, so it's always worth confirming the current process before making the trip.
During your call, you can ask whether an appointment is required, what documents you'll need, and whether there are any additional requirements for your mortgage.
2. Double Check Your Banking Information
Before your appointment, verify that your institution number, transit number, and account number are accurate.
Even a small error could delay the update or result in future mortgage payments being withdrawn from the wrong account.
3. Bring Every Required Document
Many banking requests require identity verification before changes can be made.
Bringing your identification, debit card, and updated banking information ensures the advisor has everything needed to complete your request during one visit.
4. Allow Enough Time Before Your Next Mortgage Payment
Avoid waiting until the last minute to update your mortgage payment account.
Completing the request well before your next payment date provides additional time for processing and reduces the chance of payment interruptions.
Common Questions Before Updating Your Mortgage Payment Account
Many homeowners have questions before changing the bank account linked to their mortgage. Below are a few things to keep in mind before visiting your branch.
Will My Mortgage Payment Date Change?
Updating your banking information changes the account your payment is withdrawn from, but it doesn't typically change your existing mortgage payment schedule.
Your payment frequency and due dates should remain the same unless you've made separate arrangements with RBC.
Can Someone Else Update My Mortgage Payment Account?
Because changing your banking information affects your mortgage payments, RBC will typically verify the identity of the mortgage holder before making any updates.
If your mortgage has multiple borrowers or signing authorities, you may wish to confirm with your branch whether any additional authorization is required.
Should I Keep My Previous Bank Account Open?
If your next mortgage payment is approaching, it may be a good idea to keep your previous payment account active until you've confirmed that future payments will be withdrawn from your new account.
Doing so can help prevent missed or returned payments while your update is being processed.
Frequently Asked Questions
Can I update my RBC mortgage payment account online?
Depending on your mortgage, you may be required to complete the request in person at an RBC branch. Contact your local branch before visiting to confirm the current process.
What should I bring to my appointment?
Bring:
- Two pieces of government-issued identification.
- Your RBC debit card.
- Your new banking information, including your Chexy direct debit details.
Having these items ready beforehand can help make your appointment more efficient.
Will I need to sign any paperwork?
Yes. You may be asked to review and sign an authorization form before your mortgage payment account can be updated.
How long does the appointment take?
Appointment times can vary depending on your branch and the complexity of your request.
Calling ahead and bringing all required documents can help ensure the process goes as smoothly as possible.
What happens after my banking information has been updated?
Once the update has been processed, future mortgage payments will be withdrawn from your newly authorized bank account.
If you're unsure when the changes will take effect, ask your advisor before leaving the branch.
What happens if I forget one of my documents?
If required identification or banking information is missing, your branch may not be able to complete the request during your appointment.
Double-checking everything before leaving home can help you avoid making a second trip.
Can I update my mortgage payment account close to my payment date?
While it may still be possible, it's generally recommended to complete the update several business days before your next scheduled payment. This gives RBC time to process the change and helps avoid any disruptions to your mortgage payments.
Conclusion
Updating the bank account linked to your RBC mortgage is a straightforward process that starts with a visit to your local branch. By preparing your documents in advance, confirming your branch's requirements, and allowing enough time before your next payment date, you can help ensure the transition is completed smoothly.
If you're planning to pay your mortgage through Chexy, having your updated banking information in place is an important first step. Once the change has been processed, you'll be ready to make future mortgage payments through Chexy and start earning rewards on one of your largest monthly expenses.
Get started with Chexy today and turn your mortgage payments into an opportunity to earn cash back, points, or miles on eligible credit cards.
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